Refund policy

Effective Date: August 24, 2026

At Elzara Jewels, every piece is selected and prepared with care. Because jewellery is personal and delicate, we maintain a clear policy designed to provide a fair experience for customers and the brand.

1. No Refund Policy

Elzara Jewels does not offer monetary refunds. Purchases are final once an order has been successfully placed and fulfilled, except where an item is verified to have been incorrectly supplied or has a qualifying manufacturing defect.

Refunds are not provided for change of mind, personal preference, incorrect product selection, incorrect size selected by the customer, products no longer wanted, failure to review product details, or minor colour differences caused by screen settings.

2. Eligible Product Issues

If you receive the wrong product or an item with a verified manufacturing defect, contact Elzara Jewels promptly.

Where appropriate, we may provide an exchange or replacement.

3. Product Condition

Products considered for exchange must generally be unworn, unused, in original condition, in original packaging, complete with included accessories, and free from customer-caused damage.

4. Items Not Eligible for Exchange

Worn or used jewellery, customer-damaged products, altered or resized products, customized or personalized products, products missing original packaging or accessories, items damaged through improper care, and final-sale items where specifically identified may not qualify.

5. Manufacturing Defects

If you believe an item has a manufacturing defect, contact us with clear photographs or video. Our team will assess the claim. Normal wear and tear, scratches, tarnishing, fading, oxidation, discolouration, or improper use are not automatically considered manufacturing defects.

6. Wrong Item Received

If you receive an item that does not match your order, contact us with your order number, photographs of the received product and packaging, and a description of the issue. After verification, we will advise the available resolution.

7. Exchange Process

Approved exchanges are subject to product availability. If the same item is unavailable, Elzara Jewels may offer an alternative solution depending on the circumstances. Do not send an item back without receiving instructions from our team.

8. Customer Responsibility

Customers are responsible for reviewing product descriptions, photographs, specifications, measurements, and other product information before ordering. Our 24/7 support team can assist with product questions before purchase.

9. Shipping for Approved Exchanges

Where an exchange is approved because Elzara Jewels sent the wrong product or a verified manufacturing issue exists, we will determine the appropriate shipping arrangement. Exchanges requested for reasons unrelated to an Elzara Jewels error may incur additional delivery charges.