Shipping policy

Effective Date: August 24, 2026

At Elzara Jewels, we aim to make your jewellery shopping experience effortless. We offer delivery across Pakistan through courier and logistics partners.

1. Standard Delivery — 3 to 5 Business Days

Our standard delivery timeframe is 3–5 business days. Delivery may vary depending on destination, courier operations, public holidays, weather, and other circumstances outside our reasonable control.

2. Free Delivery on Orders of PKR 3,000+

FREE STANDARD DELIVERY is available on orders of PKR 3,000 or more. Orders below PKR 3,000 may be subject to standard delivery charges.

3. Overnight Delivery

Overnight delivery may be available for selected locations at an additional charge. Availability depends on destination, courier coverage, order time, weekends, holidays, weather, and operational conditions.

4. Order Processing

Orders are processed after successful confirmation. Processing and dispatch may be affected by product availability, order volume, payment verification, public holidays, promotional campaigns, and operational circumstances.

5. Accurate Delivery Information

Customers must provide an accurate name, complete address, city, and active phone number. Incorrect information may result in delays or additional charges.

6. Failed Delivery Attempts

If a courier attempts delivery and the customer is unavailable, unreachable, or refuses the parcel, the order may be returned to Elzara Jewels. Re-delivery may be subject to additional charges.

7. Courier Delays

Delays may occur due to weather, road closures, public holidays, security restrictions, courier operational issues, high-volume periods, natural disasters, government restrictions, or other circumstances beyond our reasonable control.

8. Damaged Package

If your parcel appears visibly damaged, contact Elzara Jewels promptly and provide photographs or video of the parcel, shipping label, packaging, and product condition where requested.